Sabio in panel drive
29/05/2008
A new panel of contact centre agents has been instigated by Sabio in collaboration with Avaya and YouGov to try and improve customer services.
The initiative will be used in an attempt to see what concerns such workers the most in their jobs and how these problems can be addressed in the future.
Moreover, the Voice of the Contact Centre Agent research will give advice to companies on how they can improve their offerings in this sector, which may be of interest to those with a UK-based call centre.
Consulting director at Sabio Kenneth Hitchen noted that there needs to be more of a focus on this section of the industry.
"The media are always highlighting issues around customer experience, but don't spend enough time talking about what's happening at the other end of all those millions of customer calls," he commented.
New automated call centre software that has been developed by Silver Lining Solutions recently saw support from two investors, it was revealed.
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