Recruiter 'adapts customer services'
30/04/2008
Customer service channels have been overhauled at recruitment outfit Chase Zander and the firm has said that a fresh feedback avenue is now available.
Feefo, the fresh support offering, will be available online for clients to discuss customer service capabilities and quality, reports Mortgage Solutions.
Managing director at the company Adam Tallamy claimed that the solution ought to enable more "proactive" feedback and believes that it will be a strong development.
"Feefo has provided Chase Zander with a way of inviting our candidates and clients to give us feedback, which critically we cannot edit, yet which is published online," he told the publication.
He added that he thinks it could well be an innovator in the sector overall, something that might be welcomed by those with a UK based call centre.
It should also allow the firm to improve services and analyse the situation, Mr Tallamy asserted.
Western firms are benefiting from outsourcing, IDC has said recently, especially in the present economic climate.
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