Inbound Call Handling
Whether you are a small business looking for a receptionist to handle your inquiries or a larger organisation requiring inbound order processing or an out of hours call handling service, we are able to help.
The telephone is a major strategic tool for most businesses. It is the most direct means of communication we have with our prospects, customers and suppliers. Our graduate calibre staff, supported by our state of the art technology platform are trained to handle your calls to the highest standard whatever your requirement.
Our inbound services include:
- Sales and order processing
- 24/7 Call handling
- Virtual reception and back office support
- Appointment making
- Diary handling
- Advertising & direct mail response
- Database cleansing
- Help lines
- Ticket processing
- Integrated web, email, SMS response