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12/09/2008 - Call centres given data security warningCall centres are being reminded of the data security risks associated with failure to properly remove and dispose of office equipment. more>> |
12/09/2008 - Disaster recovery plans 'lacking'Contact centres are being reminded of the importance of making disaster recovery plans that would allow them to continue business in the event of service disruptions. more>> |
11/09/2008 - Outbound campaign tips offeredContact centres are being offered some top tips on how to plan and implement successful outbound telemarketing campaigns. more>> |
11/09/2008 - Quality CS 'vital during credit crunch'Quality customer service could be the key to success during the ongoing credit crunch, according to a new survey commissioned by RightNow Technologies. more>> |
10/09/2008 - Responsible data handling 'crucial'It is vital that employees working in contact centres handle personal data responsibly and with care, the Open Rights Group has insisted. more>> |
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