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29/08/2008 - E-marketing 'key piece of the puzzle'Internet marketing is a key piece of the puzzle for businesses looking to advertise their products and services to consumers, it has been suggested. more>> |
28/08/2008 - Park Group outsources inbound callsThe Park Group has outsourced the management of its telemarketing campaigns to a contact centre company in a bid to streamline its customer service operations. more>> |
27/08/2008 - Cross-channel retail experiences improvingThe gap between what retail customers expect from cross-channel experiences and how businesses are working to meet these expectations is closing, according to new research. more>> |
27/08/2008 - Call centres 'need disaster recovery plans'Call centres are being urged to make sure they have disaster recovery plans in place to protect their business in the event of a natural or man-made crisis. more>> |
27/08/2008 - Ask Sarah 'cuts email enquiries'The Royal Mail's Ask Sarah solution has reduced the number of email enquiries sent to the firm by half since it was launched earlier this summer, according to customerservicemanager.com. more>> |
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