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31/07/2008 - Jobs created at Barrow call centreTelecoms giant BT has purchased a UK-based call centre in Barrow-in-Furness, creating jobs for contact centre operators in the north-west town. more>> |
30/07/2008 - Tour operator call handling criticisedTravel Agents remain frustrated by the call handling performance of the tour operators they have to deal with, new research shows. more>> |
30/07/2008 - Personalised customer service 'important'It is important that call centre operatives offer personalised telesales and customer service experiences to those contacting them for help and information, it is suggested. more>> |
30/07/2008 - Businesses demand 24/7 customer serviceThe vast majority of business managers in the UK demand 24/7 service from business to business (B2B) call centres, new research shows. more>> |
29/07/2008 - Charity outsources telemarketingHealthcare charity Sue Ryder Care has appointed an outsourcing company to carry out telemarketing for an upcoming fundraising event. more>> |
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