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30/04/2008 - Recruiter 'adapts customer services'Customer service channels have been overhauled at recruitment outfit Chase Zander and the firm has said that a fresh feedback avenue is now available. more>> |
30/04/2008 - Virtual centres being trialledA new trial being introduced by BT could see the fostering of the home working element of call centres. more>> |
29/04/2008 - Outsourcing by Scottish WaterA number of outsourcing deals have been signed by Scottish Water as the firm attempts to save money in the next few years. more>> |
29/04/2008 - West 'benefiting from IT outsourcing'The IT market in the west is being aided by the number of outsourcing deals taking place, according to IDC. more>> |
28/04/2008 - Hosted market 'will grow in 2009'The hosted contact centre market is likely to grow next year, largely due to the economic predicament faced by the world, it has been claimed. more>> |
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