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31/03/2008 - 'Flexibility' crucial to outsourcingOutsourcing sections of small businesses is a great way to divide up the tasks that need to be done, according to experts. more>> |
28/03/2008 - Expectations 'must be met'Contact centres must improve their capabilities in order to stay in line with expectations consumers have in terms of response times, it has been claimed. more>> |
28/03/2008 - Cost-cutting 'should be avoided' in outsourciFirms that try to cut costs as part of outsourcing deals may well be risking failure, a new report has said. more>> |
27/03/2008 - Outsourcing deal 'improves services'A new deal has been signed between Towergate Partnership and Hornbill that should see the latter's systems used in a number of locations across the UK. more>> |
26/03/2008 - 'Fresh models' adopted by banking firmsNew service models are being adopted by financial firms in the UK after research from Booz Allen Hamilton found that inadequate savings have been made in the last few years. more>> |
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