'Fresh models' adopted by banking firms
26/03/2008
New service models are being adopted by financial firms in the UK after research from Booz Allen Hamilton found that inadequate savings have been made in the last few years.
More banks are beginning to look towards shared services, the organisation, along with the Economist Intelligence Unit, said, as reported by Finextra.com.
Such so-called process utilities link together elements of the business such as product delivery services, the firms remarked.
Principal at Booz Allen Hamilton J Scott Cade claimed that customer services may be improved if financial businesses adopt such operations.
He commented: "This next generation of shared services is slated to become a key way for financial institutions to achieve their business goals."
Almost 40 per cent of the organisations to have taken on shared services stated that customer satisfaction has been enhanced.
Capita, the outsourcing firm, recently announced that is to provide back office services for the financial firm British Islamic Insurance Holdings, in a bid to cut costs.
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